At Tunabear, we’ve moved beyond traditional Robotic Process Automation (RPA) to embrace Intelligent Agents—the next generation of business process automation that combines the efficiency of RPA with the cognitive capabilities of artificial intelligence.
Our Intelligent Agents can understand context, learn from experience, make decisions based on complex criteria, and adapt to changing conditions. This advanced approach to automation enables organizations to automate more complex processes, handle exceptions more effectively, and achieve greater operational efficiency and business value.
Intelligent Agents vs. Traditional RPA
Capability
Traditional RPA
Intelligent Agents
Decision Making
Rule-based, predetermined paths
AI-powered, can handle ambiguity and make complex decisions
Learning Capability
Static, requires manual updates
Dynamic, learns and improves from experience
Data Handling
Structured data only
Structured and unstructured data (text, images, etc.)
Exception Handling
Limited, often requires human intervention
Advanced, can resolve many exceptions autonomously
Process Complexity
Best for simple, repetitive tasks
Can handle complex, variable processes
Integration
Often requires specific connectors
More flexible integration capabilities
Key Benefits of Intelligent Agents
Enhanced Adaptability
Intelligent Agents can adapt to changing conditions, interface updates, and process variations without requiring constant reprogramming.
Cognitive Capabilities
Leverage AI technologies like natural language processing, computer vision, and machine learning to understand and process complex information.
Improved Scalability
Scale automation more effectively across your organization with agents that can handle a wider range of processes and scenarios.
Greater Efficiency
Achieve higher straight-through processing rates with fewer exceptions requiring human intervention, leading to faster process completion.
Centralized Management
Manage your intelligent automation ecosystem through a unified platform, providing better visibility and control.
Enhanced Analytics
Gain deeper insights into your processes with advanced analytics capabilities that help identify optimization opportunities.
Intelligent Agent Use Cases
Intelligent Document Processing
Extract, classify, and process information from various document types, including invoices, contracts, and forms, with high accuracy even for unstructured content.
Customer Service Automation
Deploy intelligent agents that can understand customer inquiries, access relevant information across systems, and provide accurate responses or execute appropriate actions.
Complex Workflow Orchestration
Coordinate end-to-end processes across multiple systems and departments, making decisions at key points based on business rules and AI-driven insights.
Fraud Detection & Prevention
Monitor transactions and activities in real-time, identifying suspicious patterns and automatically triggering appropriate responses or escalations.
Intelligent Data Analysis
Analyze large volumes of data from multiple sources, identifying trends, anomalies, and insights that can drive business decisions.
IT Operations Automation
Automate complex IT tasks such as incident management, system monitoring, and resource provisioning with intelligent decision-making capabilities.
Our Implementation Approach
1
Process Assessment
We evaluate your current processes to identify opportunities for intelligent automation, considering complexity, volume, and business impact.
2
Solution Design
Our experts design a tailored intelligent agent solution that combines the right technologies to meet your specific requirements.
3
Development & Training
We develop and train your intelligent agents, incorporating machine learning models and business rules to enable effective decision-making.
4
Integration & Testing
We integrate the intelligent agents with your existing systems and thoroughly test their performance across various scenarios.
5
Deployment & Monitoring
We deploy your intelligent agents and implement monitoring systems to track their performance and identify opportunities for improvement.
6
Continuous Improvement
We provide ongoing support and enhancement services to ensure your intelligent agents continue to learn, adapt, and deliver increasing value.